Monday, November 29, 2010

If you're going to fall, pick the right car...

Parking attendant survives three-story fall in SUV


BY Simone Weichselbaum, Henrick Karoliszyn and Bill Hutchinson

DAILY NEWS WRITERS



Tuesday, April 21st 2009, 1:23 AM



Savulich/NewsA lucky parking attendant survived a harrowing three-story plunge out an East Village car garage window Monday, but his customer's new luxury ride was totaled. Related NewsA lucky parking attendant survived a harrowing three-story plunge out an East Village car garage window Monday, but his customer's new luxury ride was totaled.



The valet, whose name was not immediately released, walked away from the bizarre 3:30 p.m. accident at the Hertz garage on E. 13th St. at Fifth Ave., witnesses said.



He was taken to St. Vincent's Hospital Manhattan as a precaution, but officials said it appeared he suffered only bumps and scratches.



"I just hope the guy is okay. That is all I care about," said Eli Yedid, 36, who leases the now-wrecked 2009 Mercedes-Benz GL450 SUV. "One phone call, I can get a new car."



Yedid said the attendant accidently put the car in reverse, crashed through a 15-foot-by-12-foot plate-glass window at the rear of the six-story garage and went for an unexpected 25-foot drop.



The silver, $70,000 SUV, which Yedid began leasing last month, landed atop a second-story courtyard of an adjacent New York University administration building, which had to be evacuated.



"It was like a rumbling," said NYU staffer Dan Malone, who was working in his fifth-floor office next door to the garage when the accident occurred. "I didn't just hear it, I felt it."



Another NYU worker, Ron Farrell, said he, too, was drawn to his window by a "big crash" and saw the driver walking away.



"He got out of the car and walked like 20 feet," said Farrel.



Jim Kerr of the NYU Department of Emergency Management said the SUV landed in a vacant and seldom-used courtyard. He said a crane was being brought in to remove the vehicle.



Yedid, who lives in Greenwich Village and owns the Cutie Pie Baby clothing company, said his wife, Adele, was downstairs with their three children waiting for the attendant to fetch the SUV when the accident happened.



"She is pretty shaken up," Yedid said.




This is some amazing crash testing, the type one might not anticipate, maybe, but that which leaves us grateful the engineers design the cars to be so strong in the first place, to handle whatever life throws at us in the second place.

Sunday, November 21, 2010

Small Diesels. Finally! Thank you Mercedes-Benz! GLK and C-Class

After fielding queries from folks who'd rented them in Europe, "How come we don't get the small Diesels here in the US?", I finally have an answer. They're coming! In 2012 and 2013 to be exact. This is a very good thing. Mercedes-Benz invented the Diesel engine over 80 years ago, and it is still the best way to make a fuel-efficient, torquey and exceedingly robust engine for motorcars and trucks. One of the reasons diesels have been hard to get here in the US is that they are so popular in Europe, the engines are all sold out.
Well, we finally have our own allotment coming, and I say "Hooray!"

From wardsauto,

"Mercedes-Benz USA confirms the diesel version of the GLK compact cross/utility vehicle for the U.S. market in 2012. The company also noted that the next-gen C-Class will feature diesel availability right from the start when it arrives in 2013.


In a conversation with wardsauto, Ernst Lieb, Benz’s U.S. chief said that the diesel variant will be followed by a diesel version of the next-generation C-Class sedan just one year later. The company plans to power both the vehicles by a 2.2-liter four-cylinder engine bearing the automaker’s Bluetec title for clean diesel powertrains.

Apart from the GLK compact cross/utility vehicle, the company’s line up with diesel engine for the coming years include diesel options include the ML and GL-Class SUVs, the R-Class crossover and the 2011 model year E-Class sedan.

According to wardsauto, through October, Mercedes U.S.-market sales were tracking 13.7% ahead of the same point in 2009."

via wardsauto

Friday, November 19, 2010

The Biome; an organic car that grows itself. Only from the visionaries at Mercedes

Dream new Mercedes-Benz Biome - the car at one with nature


Visionary brilliance or flight of fantasy? Reap what you sow, say Mercedes-Benz engineers about their new Biome concept car, making its debut at the LA Auto Show.

The Mercedes-Benz Biome is made from an ultralight material called 'BioFibre'








by David Williams 11:39AM GMT 19 Nov 2010

We’ve seen some weird and wonderful concept cars at Telegraph Motoring, but this one takes the cannabis flapjack.

Owing more, some might say, to the realms of psychedelia than the accepted norms of car design, the Mercedes-Benz Biome is billed as an "ultralight vehicle at one with nature".

The brains behind the car - entered in the Los Angeles Design Challenge, where aspiring designers partner with carmakers to envision the future of mobility - say it will be created and function in "complete symbiosis with nature". And they’re not just talking about squirting some converted chip fat into the fuel tank.

The Biome, they say, will be grown in a "completely organic environment" from seeds sown in a nursery; a Mercedes-Benz nursery. Out on the road the car will emit not a cocktail of noxious gases, but pure oxygen. And at the end of its life-span it won’t be dragged off to the local dump to be dismantled in a pool of oil - it will be composted. Or used as building material.

“We wanted to illustrate the vision of the perfect vehicle of the future,” said Hubert Lee, head of the Mercedes-Benz Advanced Design Studios in Carlsbad. “The Biome is a natural technology hybrid and forms part of our earth’s ecosystem. It grows and thrives like the leaves on a tree.”

It will, he says, be made from "BioFibre" and weigh just 875lbs (397kg). BioFibre, you see, will be grown from proprietary DNA in the MB nursery, where it will collect energy from the sun and store it in a liquid chemical bond called BioNectar4534.

The trip deepens: the interior of the Biome will grow from DNA contained in the Mercedes star on the front of the vehicle, while the exterior grows from the star on the rear. To accommodate specific customer requirements, the MB star will be genetically engineered, allowing the vehicle to grow accordingly.

Trees will help in the process too. They will be equipped with "special receptors" that collect solar energy, turning it into BioNectar, say the team from MB.

To me, the most amazing thing about this car is that at some point in the future, some of the concepts contained in it will be on every Mercedes going down the road. And the future is not far off.

Wednesday, November 17, 2010

RSVP

Please attend the First Annual Art Show and Holiday Party and support a local artist/Mercedes salesperson and get your Holiday on in style!

Sunday, August 22, 2010

Drifting a CLK63 Black Series on Ice! You Have Got To Try This!

This is the new racing game in which you get to drift a CLK63 Black Series on a frozen lake! It's so fun! http://www.mercedes-amg.com/webspecial/games/drift_revolution/

Sunday, June 27, 2010

When selling BMWs, it's always good to use a Mercedes


A Mercedes gift to the first person who answers this question;

Why are camera cars blacked out?

Bonus question;

Why are many camera cars MLs? (This isn't the only one, there are several in LA, too.)

Monday, June 21, 2010

JD Powers Initial Quality Survey results

 I have always been  proud to be associated with this brand, and now even more so. These surveys reflect Mercedes' unwavering efforts toward ever-increasing standards of excellence. Considering that Porsche sells a fraction the number of cars that Mercedes does, it could be construed that our ranking, if weighted for sales volume, is even higher.


June 17, 2010


Dear Colleagues,

I would like to share some great news with you: J.D. Power has just released its 2010 Initial

Quality Survey (IQS) in which Mercedes-Benz improved three ranking positions from 6th to 3rd,

reflecting our best ranking in twenty years. That’s a 14% improvement to 87 pph (problems per

one hundred) compared to 2009.

Among the brands; Only Porsche and Acura are ahead of us - for the first time ever - we beat

Lexus. BMW dropped from 15th to 16th and Audi was 20th and ended up at 12th.

Our volume models led the way: C-Class improved by 27 problems and is the highest ranked

vehicle in the Entry Premium Car segment. M-Class improved by 20 problems and our new EClass

Sedan and E- Coupe, right out of the gate ranked second in their respective segments and

had only 80 pph.

In addition, the Europe / Africa region received 2 plant awards: East London, South Africa

received the Platinum Award and Sindelfingen, Germany was awarded the Bronze Plant Quality

Award.

While this strong IQS performance can be attributed to DAG’s unwavering commitment to

designing and producing high quality vehicles, we all know how a customer’s experience with the

company, the dealership and the brand can shape their perception of the quality of the product.

It is clear that the pride and the passion that are so much a part of CustomerOne and all our

collective initiatives are playing an important role in what is happening here. On behalf of

Executive Management we would like to thank you for your contribution to this accomplishment.

That does not mean, however, that we have accomplished our goal. The score variance between

the very top brands in this survey and in several of the others is very small, and I firmly believe

that we have what it takes to get back to the very top. That’s why CustomerOne is critical to our

success in terms of harnessing, and leveraging, the power of each customer interaction and

every customer-facing initiative. We all want to see the day when all the surveys reflect the fact

that there is no experience better, more aspired to, and more envied than that of owning a

Mercedes-Benz.

Friday, March 26, 2010

Another happy Mercedes owner

This is Mr. Reid Dennis, who ordered his new S550 way back in October of 2009! He took delivery today at his home in Woodside, and I think his new car is just gorgeous, don't you? Palladium Silver with the Savannah Beige interior. Aaaah!


Reid has the most amazing collection of model trains and antique prints of San Francisco. Don't we have the best customers?

Tuesday, March 16, 2010

Mercedes Drivers Safer Than Drivers of other Cars (from German Car Scene)

Stuttgart – The evidence is now clear: drivers of Mercedes vehicles are safer on the road than drivers of other car brands. This is the result of a study of Mercedes accident research based on official, anonymous data samples from the Federal Office of Statistics.
mercedes-benz e-class
Having looked at 18,748 accidents resulting in personal injury during the period from 2003 to 2007, the study found that the risk of being seriously or fatally injured as the driver of a E?Class, is 10.4 percent lower than for comparable vehicles of other brands.
The study did not even allow for the fact that Mercedes-Benz vehicles are involved in accidents less frequently than the vehicles of other brands – primarily because, among other reasons, Mercedes-Benz was the first manufacturer to introduce ESP® across the board. The study of accident severity only took into account accidents resulting in personal injury. The criteria were initial registration from 2002 onwards, as well as a performance and weight class corresponding to the E?Class.
The result represents clear evidence of the contribution made by the passive safety systems of Mercedes-Benz to reducing the consequences of an accident. Thanks to adaptive front airbags and belt-force limiters, which can adapt to the severity of an impact, rollover sensors, windowbags as standard and an intelligently designed body structure which provides occupants with excellent protection even in the event of severe collisions, at the time of its world premiere in 2002 the E-Class became the new benchmark for passenger car safety in the luxury class.
In the course of a facelift of the E-Class in the spring of 2006, the Mercedes engineers continued to achieve further substantial advances in the field of high-level safety, equipping the E-Class with safety systems which no other passenger car in this class was able to offer. At the time PRE-SAFE® was introduced, the interlinking of systems for accident prevention with occupant protection marked the start of a new era in this vehicle class. This Mercedes invention takes advantage of the time between detecting an accident-prone situation and possible accident damage for occupant protection. With the new E-Class, Mercedes-Benz has continued to build on the advances being made in the field of safety. Around a dozen new or enhanced driver assistance systems contribute to preventing accidents and reducing the severity of an impact. These include the ATTENTION ASSIST drowsiness detection system, as well as the optional DISTRONIC PLUS proximity control system and PRE-SAFE® Brakes with autonomous emergency braking. For the first time, PRE-SAFE® can also make use of information from the short-range radar sensors in the front bumper to tighten the front seat belts in the very last split second before an unavoidable accident, thus helping to reduce the loads suffered by the driver and front passenger in a crash.
With nine airbags as standard, four seat-belt tensioners and belt-force limiters as well as crash-responsive NECK-PRO head restraints for driver and front passenger, the new E-Class provides an even more comprehensive level of safety equipment than its predecessor. As well as the air cushions, which can be activated in milliseconds in the event of an accident, there are also two adaptive airbags for the driver and front passenger, a kneebag for the driver, two sidebags in the front seat backrests, and also two generously sized windowbags which span the area from the A to the C-pillar in the event of a side impact. For the first time, pelvisbags have also been incorporated for the front seat occupants. These can also help to reduce loads in the upper body and pelvic areas in the event of a side collision. Sidebags are also available as an optional extra for the rear passengers, while another safety innovation includes automatic adaptive belt-force limiters in the rear, now available for the first time as an option from Mercedes-Benz. These adjust automatically to the size and weight of the passengers.
[Source: Mercedes-Benz]

This is from "the world's #1 English-speaking German car blog". In Germany, where they take their safety way seriously, Mercedes engineers are allowed by the Police to inspect the scene of a highway crash involving a Benz to learn how to make the cars safer in the future. Mercedes is the only manufacturer allowed this privilege. Engineers are on call 24-hours a day at the factory to respond to a report of a crash within a 100-mile radius of the plant. Dedication to your family's safety doesn't take the night off.

Newest, happy customer

This is the marvelously talented Scott Compton, who took delivery this weekend of his 2010 E350 in triple black. He says the new car is even better than the 07 E350 he returned off lease, and he really is enjoying the improved technological features in the car. And Scott really knows technology, as he is the helmsman behind Remedy Editorial here in The City. His company does corporate videos for HUGE clients, incorporating motion capture and HD. You should check out his work, it is beautiful.

Thank you for leasing your car from us, Scott. Enjoy!

Saturday, March 13, 2010

from Benz Insider, awards for the E-Class body

The Mercedes E-Class wins award for “Best Bodyshell 2009″

Mon, Nov 16, 2009
the mercedes e class wins award for best bodyshell 2009 2 540x405 The Mercedes E Class wins award for Best Bodyshell 2009
The Mercedes E-Class wins the coveted “EuroCarBody Award 2009″. At EuroCarBody, the world’s largest car body benchmarking conference, a jury made up of about 400 conference delegates and board members voted the E-Class as the car with the best bodyshell. A total of nine new series-production bodies were presented in detail and scrutinised at the EuroCarBody event held in Bad Nauheim, Germany at the end of October. The candidates included the Jaguar XJ, Audi R8 spyder and BMW 5 Series GT.


Loading ... Loading ...

“We are delighted to receive this award. EuroCarBody is after all the foremost conference for car body experts worldwide, meaning that it attracts top-ranking delegates,” explains Dr. Jörg Langner, who heads the Detachable Front End Body Parts team at Mercedes-Benz Cars Development. “Plus, it means we have come full circle: seven years ago, the previous E-Class model was crowned the winner of the first ever EuroCarBody Award, which has been presented annually ever since.”

The model series owes its triumph primarily to the top results it secured in the two voting categories “Customer value” and “Innovative process, production and plant concepts”. As for all other product characteristics, the bodyshell forms a foundation here on which the experts from the other specialist disciplines build. Dr. Langner analyses the result as follows: “It wasn’t a particular innovation which clinched it, but the harmonious overall concept.” In the “Customer value” category, for instance, the jury rewarded the exemplary safety concept and comfort level in the E-Class and its outstanding aerodynamics. For all these qualities the bodyshell is the most important element.

The active bonnet is just one of many features which illustrate how development of the E-Class body focused on customer value at all times. It reduces the risk of injury to pedestrians as well as offering E-Class owners a further crucial benefit: the active bonnet has a reversible design. So, if it is triggered by a minor parking bump, for example, Mercedes customers can simply return the bonnet to its original position – reactivating the system in the process – then continue with their journey.

“Our customer-focused approach is plain to see in the production concept for the Mercedes E-Class too,” points out Stefan Tritschler, Project Manager for Body Manufacture. “Guaranteeing supreme quality from the outset results in the ultimate in customer value.” This is made possible by sophisticated manufacturing and quality assurance methods. Besides the customary quality assurance measures, process monitoring procedures are employed for all joining operations to safeguard quality during each and every manufacturing step. The state-of-the-art RobScan robot-guided laser welding process, for example, is likewise subject to 100% monitoring. This new welding technology not only achieves a very high welding speed, it produces welding seams of the highest quality. During manufacture of the Mercedes-Benz E-Class body, RobScan welding is employed first and foremost for the doors, sidewalls and rear-end centre assembly.

And don't you love that they call it a "bonnet"? So much nicer than "hood". Will the innovations and quality never stop? It's hardly fair. How will the others keep up?

New safety patents in the making....

Mercedes Builds A Car To Protect Us From Ourselves

mercedes-esf-2009
MONTVALE, New Jersey — Mercedes-Benz has been on a relentless quest to achieve hyper-safe accident-free driving since 1959, when it introduced the first car to feature energy-absorbing crumple zones. At long last, it’s getting pretty close to reaching its goal.
The Experimental Safety Vehicle concept car essentially turns the entire vehicle into an airbag using novel metal panels that inflate moments before impact. The company’s  first all-out attempt at building a perfectly safe car since the original ESF in 1974 is packed with technology designed to save  us from ourselves. Mercedes recently opened the doors to its North American headquarters to tell us more about the car.
Mercedes isn’t alone on its quest. Volvo, to name one example, wants to offer an almost injury-proof car by 2020, and Sweden’s head of traffic safety says it will be the biggest revolution in the auto industry since the seatbelt. Automakers are pouring colossal amounts of money into the campaign to increase safety, something Mercedes says is imperative.
“This is a comprehensive embodiment of our safety philosophy,” Dr. Ing. Rodolfo Schöneburg, head of safety development at Mercedes, said in a statement. “The primary aim is to prevent accidents in the first place. Where this is not possible, the aim is to mitigate their effects”
The goal, he said, is not to remove the driver from the equation or absolve them of responsibility, but to aid them in maximizing safety.
“The car should provide support in the process,” he said.
To that end, the “pre-safe” system in the ESF 2009 features a pair of video cameras, a long-range infrared sensor on the front fender and six short-range sensors around the car, all of them working to see accidents before they happen and react to them before we’re even aware of the danger. Mercedes calls it “pre-safety.” Think Minority Report but without Tom Cruise and that old murderer guy.

The pre-safety routine starts before you’ve even put the car in gear as the airbags automatically adjust to suit each occupant. But things really get interesting when the car senses a collision is imminent. The “Pre-Safe 360″ system monitors the area around the car to a distance of 200 feet, creating an early-warning system. Should it sense an imminent collision, all kinds of cool things happen.
Within milliseconds the car moves the seats inward by as many as 50 millimeters, which Mercedes says reduces by one-third the forces acting on the occupant during a lateral impact. The system also triggers the airbags automatically, rather than waiting for the impact, and — coolest of all — inflates key chassis components to absorb the impending impact. Airbags may sound like old-school tech, but Mercedes is redefining them.
The Mercedes ESF, circa 1974.
The Mercedes ESF, circa 1974.
Automated sensors control the expansion and tension of the airbag to account for the passenger’s size and weight. In other words, a fat guy will be protected by a bag that is larger and firmer than the bag deployed for a petite woman. The ESF also features airbags between the seats that inflate in a crash to protect passengers like eggs in a carton. Passengers in the back seat are protected by airbags mounted in the seatbelts, something Ford plans to offer in the 2011 Explorer.
But the really cool bit is the “braking bag” under the car. It is encased in steel and rubber and mounted at the front of the car. When deployed, it briefly increases the rate of deceleration to 20 meters per second squared and raises the car as much as 8 centimeters to minimize brake dive, which occurs when you stomp on the brake. It also lifts the front bumper to align, as closely as possible, with bumper of the car ahead. As an added bonus, Mercedes says, the force produced by the sudden lifting of the front end pushes passengers back in their seats, increasing the effectiveness of seatbelts and airbags.
Mercedes likens the braking airbag to the parachutes on a dragster and says it effectively increases the size of the crumple zone at the front of the car. Its engineers have calculated that even at 30 mph the additional deceleration provided by the bag has the same effect as lengthening the front end by 7 inches.
But wait. There’s more.
When the car senses a side impact or potential rollover, the pre-safety system inflates metallic “pockets” in the body, causing them to pop out (see the diagram) and provide additional impact absorption. If you’re about to get whacked from behind, the pre-safety system flashes the brake lights to warn the guy behind you, then applies the brakes to prevent you from hitting the guy ahead of you. It also activates a “neck-pro” system that minimizes the likelihood of whiplash by moving the headrests forward about 1.5 inches and up about 1 inch within milliseconds.
Couple all of these features with more standard fare like blind-spot assist, infrared cameras that highlight hazards ahead and you get a car that is damn near omnipotent in its ability to protect you from whatever trouble you might get into.
Mercedes concedes that all the safety gadgets would undoubtedly increase the cost of their cars, which already start at $33,600 here in the United States. But Mercedes says price isn’t the biggest consideration for a company with a reputation for safety innovations — and customers who tend to demand such innovations.
“When you add more features, the prices goes up,” said Michael Fehring, manager of strategy and concepts Mercedes-Benz’s development headquarters in Germany. “Ultimately, you get what you pay for.”
That said, any discussion of price is academic at this point, because the ESF is just a concept and the safety systems are still in development. Mercedes hopes to bring down the costs and offer them in all of its vehicles. When?
“Soon,” Fehring says.
The tech will most likely roll out in three phases, Fehring says. First we’ll see cars with the ability to pre-trigger existing safety tools like the airbags. Next we’ll see seat and headrests that adjust before impact to offer optimal protection. Then we’ll get the really advanced stuff like the middle airbags, Transformer-style inflating panels and the braking bag.
Looking further down the road, Mercedes sees a day when cars can “talk” to one another using WLAN and other technology. Among other things, cars could relay warnings about bad weather ahead or obstacles in the road. Such technology is still in its infancy, but Mercedes says it is testing it. It’s far fetched, but then so is most of the stuff in the ESF. That’s the point.
“The ESF just shows what’s possible,” Fehring said. “Hopefully it will eventually make us all safer.”
Photos and diagrams: Mercedes-Benz
mercedes_esf041
The Pre-Safe system uses inflatable metal pockets in the body that work much an air mattress to absorb impact.
mercedes_esf05
The braking bag deploys like an airbag to slow and raise the car before impact.
Pre-Safe Pulse moves passengers toward the center of the car in a side-impact crash, and between-seat airbag offer more protection.
 
Never resting in the pursuit of safety innovation, and note, ever willing to share that safety with everyone, not just those who drive Mercedes. 

The ML350 Bluetec, in our parking lot at dusk

To think, you can buy this work of art and drive it every day.....but only if you can pry it away from our General Manager, who is driving it as his demo for now!

Photo © Liz Boeder 2010

Friday, March 12, 2010

How not to park, Part 3

                                                                      That should buff out.....


Notice how the driver and passenger were able to casually open the doors, climb out, walk away and act as if nothing happened. "They really should plug up that hole in the parking garage, it gets drafty this time of year".

Thursday, March 11, 2010

Magpies like it

  • Permanently solving the "I can't find my car in the private jet parking lot" problem that so many of us have these days. 
  • Also solving the "I hate it when my car can't be seen on Google Earth" problem. 
  • Also solving the "I need to block radio signals from aliens trying to communicate with me" problem. 
  • Also solving the "How can I make my car look like a refrigerator door handle from the fifties" problem. 
  • Also solving the "What do I do with all this aluminum foil I've been meaning to recycle" problem. 
So many solutions in one place, that's the kind of ingenuity we need around here to turn this economy thing around.


Would it have been too blingy if they had chromed the wheels? I'm just saying....

Wednesday, March 10, 2010

If it's safe enough for the Pope, it's safe enough for me.

Note that the Pope is not being driven in a modified Lexus, or BMW, or Audi, or Bentley, or Jaguar, or even that paragon of safety, a Volvo. The one on earth who speaks directly to God, according to the sacred beliefs of the those of the Catholic faith, shepherds his flock from the robust and reliable Mercedes G-Wagon. Why would the Pope choose a Mercedes? Maybe it's because it's the safest way to travel this earthly domain.
 
                                                         Maybe the G stands for God?

Tuesday, March 9, 2010

From MB World blog, a poster still alive thanks to his C280

I'd like to point out that when we have C280s for sale, they generally run about $7,000-10,000. That's the most effective insurance policy you can buy.


"I loved my C280, it handled great, saved my life, but was NOT a fast car, I repeat NOT.
I agree with you, I may end up being impatient and going for the C43, we will see.




I walked away! .....after I woke up "

We're glad you're still around to contemplate your next Mercedes...whoever you are. 

Monday, March 8, 2010

Mercedes at the forefront of the future of safety

March 5, 2010, 2:00 pm

Mercedes-Benz ESF 2009 Tests Future Safety Technology

The Child Protect seat and inflatable belt for rear seat passengers in the Mercedes-Benz ESF 2009. The Child Protect seat and inflatable belt for rear seat passengers in the Mercedes-Benz ESF 2009.
MONTVALE, N.J. — Just before heading back home to Germany following a short tour of the United States, Mercedes-Benz’s ESF 2009 experimental safety vehicle made one last pitstop before a gaggle of American reporters in northern New Jersey. It offered a tantalizing glimpse of more than a dozen different systems designed to make driving (and crashing) safer.
Closest on the horizon is a new type of child seat, according to the ESF’s project manager, Michael Fehring. The Child Protect System is essentially a child seat with steel reinforced padded bolsters and a cut-out backrest to accommodate children from three to 12 years old. The steel supports and side pads are intended to protect tots from car parts penetrating the interior, and it makes current plastic booster seats look like Tinker Toys. Unfortunately, the seat, which will fit in any vehicle, probably won’t hit the market for three years, said Mr. Fehring.
Further into the future is the possibility of active door supports that pop out on the sides of the car 20 to 30 milliseconds before a crash to protect from side impacts. Complementary to this are “interseat protection” systems, including a firm air bag that deploys near the side the driver’s headrest in the event of a rollover. It’s intended to prevent driver and passenger from injuring each other.

There are also “virtual crumple zones” created by a bevy of technologies, including a half-dozen radar sensors. Altogether, they make up the Pre-Safe 360 system. Among its many features is the coordination of several systems to reduce the danger of accidents that occur when the car is stopped.
Mr. Fehring described a situation in which a driver is sitting at a red light when suddenly the car senses that it may be hit from behind by another vehicle. The first thing the Pre-Safe 360 system will do is rapidly flash its taillights to alert the other driver. If that fails to slow the oncoming car, within milliseconds the Mercedes system will apply full brake (so if your foot slips off the brake pedal on impact, the brakes are still fully engaged). It will also trigger the car’s neck protection system to try to prevent whiplash.
Mercedes clearly wants to return to the mid-1970s heyday of cooperative development of safety systems that produced de facto standards such as anti-lock brakes. The ESF 2009 is intended to re-ignite such cooperation. For example, Mr. Fehring pointed out that while vehicle-to-vehicle communication to prevent collisions is still many years away, Mercedes is working with several consortia to develop standards. Indeed, the company has demonstrated such collision avoidance in coordination with BMW vehicles.
The Mercedes staff fended off questions about prices and costs, pointing out that when it comes to safety, you get what you pay for. Clearly the company also hopes drivers will agree with a mantra repeated several times at the demonstration: Safety sells.

 This may make some people wonder why Mercedes doesn't do more to promote their safety technologies to the market through their advertising, but we're just glad all that good stuff is in there. We can trust that Mercedes is always doing everything possible to advance the safety of the family.

Sunday, March 7, 2010

How not to park, Part 2

Was this a really good driver or was it a really bad driver? You decide! We will be counting votes and reveal your verdict in a future post!

 
Nothing comes between me and my Mercedes....
except maybe that BMW over there.

Saturday, March 6, 2010

Here's another reason to buy a Mercedes: Fog

Foggy conditions cause man to crash his Mercedes into back of semi-truck

The Washington County Sheriff's Office is saying a man driving a Mercedes that crashed into the back of a semi-truck in the early morning hours of Nov. 1 was likely going too fast for the foggy conditions.
Arnulfo Reyes Jr., of Beaverton, was driving his 2005 Mercedes C230 east on Highway 26 east of the Highway 6 intersection. The weather conditions were very foggy and deputies estimated the visibility to be about 40 feet.
Milwaukie's Roderick G. Roan, 43, had his 2006 Sterling semi-truck parked at the weigh station east of Highway 6. He had dropped off a load at the coast and box trailer he was hauling was empty. He had stopped to take a break from driving. He had his parking lights on and the truck was in park.
After Washington County Sheriff’s Deputies arrived they were able to determine that Reyes, 44, was traveling at about 60 mph when he impacted the rear of the trailer. The impact severely damaged the Mercedes and trapped Reyes in the car. He suffered multiple broken bones and crushing injuries to his chest. Firefighters had to extricate Reyes from his car. He was then transported to Emmanuel Hospital and is expected to recover. Roan did not suffer any injuries in the crash.
It does not appear that alcohol was a factor in this crash. Most likely, officers say, Reyes was traveling too fast for the foggy conditions and thought the truck was traveling down the highway instead of being parked.
No citations were issued.

You can buy a C230 like Mr. Reyes' for as little as $16,000. Please consider buying a Mercedes for all the ways in which it might save your life.

Friday, March 5, 2010

A few of the safety innovations, from the MB UK website

1939

First development of safety features in Mercedes-Benz Test Vehicle No. 11



1949

Mercedes-Benz safety door lock patented



1951

Daimler-Benz develops the first safety car body in the world



1959

First impact and roll-over tests



1961

Seatbelt anchorages as standard



1966

Development of a safety strategy which leads to the now well known concepts of active and passive safety



1967

Mercedes-Benz safety steering system developed



1968

Introduction of Mercedes-Benz head restraints

First tests with airbag systems



1969

Systematic investigation and analysis of traffic accidents introduced



1971

Seat belt buckle attached to seat frame

Concept design and further development of Experimental Safety Vehicles



1973

Inertia-reel seatbelts and head restraints on the front seats fitted as standard

First Mercedes-Benz offset crash test



1979

Seatbelts on all seats as standard

Three-stage height adjustment of seatbelts in the S-Class



1980

Daimler-Benz is the first manufacturer in the world to introduce the driver airbag in the steering wheel and the belt tensioner for the front passenger



1981

Research car Auto 2000 introduced to develop future safety systems



1984

Belt tensioners fitted as standard on the front seats



1987

Presentation of the first front passenger airbag at the Frankfurt Motor Show



1989

Presentation of the SL sports car with integral front seats and automatic roll-over bar



1990

The E-Class scores best marks in the 'auto motor und sport' crash test



1991

The S-Class sets new safety standards with its restraint systems, crumple zones and passenger cell design



1992

The one millionth car with an airbag system, a 200E, comes off the assembly line

A ten-year-old Mercedes is crash-tested to prove the airbag's operational reliability



1993

Driver airbag comes as standard; front passenger airbag is available for all model series

The offset crash against deformable barrier becomes a standard test in the development of new Mercedes-Benz cars



1994

Review of safety strategy. Focus on compatibility, i.e. protection of the occupants of the other car involved in an accident

Integral child safety seats become available first for the C-Class and then for virtually all model series

Front passenger airbag comes as standard



1995

Daimler-Benz is the world's first manufacturer to install higher-performance belt tensioners with integrated belt force limiters

S-Class fitted with side airbags as standard



1997

The newly launched A-Class sets new passive safety standards for cars in this category with its numerous innovative safety features

All Mercedes-Benz passenger cars are fitted with side airbags as standard



1991

Introduction of the newly developed window-bag and rear-seat side airbag



1999

Implementation of ESP as standard equipment in all vehicles (This is traction control. -Ed.)



2002

World's first vehicle manufacturer to offer the PRE-SAFE preventive protection system

(And also to fit the SmartPedal on it's entire model line, thereby eliminating the possibility of unintended acceleration. -Ed.)



2004

Our engineers run around 500 tests with complete vehicles in the crash hall



This is from the Mercedes UK Website. I have added a few pertinent notes.  Please remember this is only a small sampling of Mercedes over 889 safety patents, which Mercedes does not enforce but licenses to other manufacturers for $1.00 each. Could billions have been made licensing these safety patents? Sure, but Mercedes cares most about family safety, no matter what car you are driving.

Thursday, March 4, 2010

New Series "They walked away" Part 1

I have always wanted to create a group of images so powerful that their message would be indisputably clear, compelling and powerful. While I am still working on this as an artist, in fact, it is my life's work, I may be able to achieve one variation of it sooner as a Mercedes salesperson.

If just one thing I say, or demonstrate, convinces one family to choose a Mercedes over another car, and then someday their Mercedes gives its' life to save theirs, well, that's a pretty noble occupation, I think.

Every image in this series will be of a Mercedes that did just that, allowing the driver and passengers to walk away from a what might have been a potentially fatal crash.

 

The driver of this E320 walked away from this crash. 
Thank you, Mercedes engineers.

Wednesday, March 3, 2010

How not to park

 
Must have really been in a hurry to get a massage....or whatever they're offering at this establishment.

Monday, February 8, 2010

this memo brought me to tears

This is why you should drive a Mercedes-Benz. With used cars prices as low as $10k, you're still safer in a Benz than anything else, don't you agree?

Saturday, February 6, 2010

Still saving lives

Why I put in the hours....


Tire tread causes 5-vehicle crash on 57

By ALEJANDRA MOLINA AND BRUCE CHAMBERS
THE ORANGE COUNTY REGISTER
Nov. 17, 2009
Several vehicles initially blocked 3 lanes at Imperial Highway.

BREA – A big-rig truck tire tread sparked a traffic collision involving at least five vehicles that held up traffic on the northbound 57 past Imperial Highway.
Several vehicles initially blocked the No. 1, 2 and 3 lanes at Imperial.
Article Tab : At least five cars collided on the northbound 57 freeway Tuesday morning after a large truck tire tread fell in lanes. Francisco Linares, 18, was driving this Mercedes Benz when he got caught in the middle of a chain reaction collision. He walked away from the accident with side pain. No one was sent to the hospital.
At least five cars collided on the northbound 57 freeway Tuesday morning after a large truck tire tread fell in lanes. Francisco Linares, 18, was driving this Mercedes Benz when he got caught in the middle of a chain reaction collision. He walked away from the accident with side pain. No one was sent to the hospital.
BRUCE CHAMBERS, THE ORANGE COUNTY REGISTER
 
With side pain. Note this is a 20 year old Mercedes without side impact airbags, just good solid door side impact beams, a strong chassis and thick sheet metal. This little car gave its life to save the life of its driver.  Thank you Mercedes.
 

Sales numbers for January!

MERCEDES-BENZ KICKS OFF YEAR WITH JANUARY SALES OF 15,158, UP 45.3 PERCENT

02/02/10


For Release: February 2, 2010



MONTVALE, N.J. – Mercedes-Benz USA (MBUSA) today reported January sales of 15,158 vehicles, a 45.3 % improvement over January 2009, starting 2010 with robust momentum.


Strong demand in both the Mercedes sedan and light-truck categories fueled the increase in sales volume for the month. In the sedan category, the popularity of the C-Class – the gateway to the Mercedes-Benz brand for younger and first-time Mercedes-Benz buyers – maintained its lead as the volume leader with sales of 4,028, up 32.8% over January 2009. The all-new, 9th generation E-Class continued to shine with sales of 3,824, up an astounding 116.3% over January 2009.


As further proof of the Mercedes-Benz competitive presence in the luxury light truck market, the champion M-Class reported sales of 1,927, up 42.2% over last January; the sporty GLK followed suit with sales of 1,803, up 38.7% - beating its launch numbers of 1,300 posted in January 2009.


Separately, through the Mercedes-Benz Certified Pre-Owned (MBCPO) program, MBUSA sold 6,229 vehicles in January; a 7.8 percent decrease compared to January 2009 with sales of 6,753 vehicles.
This illustrates that in lean times, people recognize the value of investing in things made with integrity of lasting value. Our resale values have gone up, and Mercedes financial has increased residuals on new car leases! All good things for the future relationship of our clients to our company.

Wednesday, February 3, 2010

MLs, Mercedes tough, yet luxurious trucks

Did I mention mine has 176k miles on it?

When the ML was first introduced, I went to Alabama where they are assembled, and had the wonderful opportunity to try the Ml on Mercedes' test track which replicates the articulated track in this ad, and 70% degree incline, and other amazing feats of agility and power. It's a little freaky what these luxurious and safe cars and trucks are really built to do.

Tuesday, February 2, 2010

Introducing the S400. Mercedes raises the bar, again



Almost 30mpg in an S-Class? I guess you can have everything! You have to try driving one, it's other-worldly.

This is not me test driving, I swear!



And no, I have no idea why there are no letters on the sides of the tires. Must have come that way from the factory!

Mercedes Sculpture (can you guess which car it is?)



First one to post the correct answer gets a keychain! This is too easy! Next one will be harder....

SLS...car or low flying aircraft?



Just to put aside any further discussion, this was not faked. You can clearly see the ramps they built for this gravity-defying machine! (Anyway, anything going fast enough can do this. Airplanes, that have no grip, do it all the time in air shows. It's about forward velocity....) What's so amazing is the car's acceleration in such a short distance to get to the proper speed, and speaking as a race car driver myself, the guts of the stunt driver! That must have been quite a ride! A well-deserved fist pump of glory!

Friday, January 29, 2010

Sad state of affairs at Toyota

 

An open letter to Toyota;

The following is from your website. A few months ago, a family of four in San Diego was killed because the accelerator pedal in their Lexus loaner car stuck. The off-duty CHP officer who was driving was unable to stop the car, and witnesses said that the brakes were on fire before the car crashed doing over 120mph.  At the time, you said the accident was as the result of improperly fitted floor mats. Unintended acceleration had been an ongoing complaint against you involving several of your models for three years prior to this terrible accident. On another part of your website, you discuss your efforts to correct the ill-fitting floor mat problem. But, Toyota, you knew about that problem before this family died. Now you admit that some of your cars' accelerator pedals move without driver input and without floor mats in place.  

Wait, what?

You build cars that meet crash tests, but that don't meet the basic safety standards, like not sticking the throttle wide open. Not only have you put your buyer's lives at risk, you have endangered the financial well-being of your drivers also. Now your cars, regardless of make or model, will suffer decreased value on the second-hand market. Unintended acceleration as reported on television by 60 Minutes nearly killed Audi more than twenty-five years ago, and Audi were absolved in the court system. If we have any outrage left in us at all, you should suffer the shunning of the marketplace until you have earned our trust again.

 

Frequently Asked Questions For Sticking Accelerator Pedal Recall and Suspension of Sales

Which models are affected by the recall/stop sale?
Toyota’s accelerator pedal recall and suspension of sales is confined to the following Toyota Division vehicles:
  • Certain 2009-2010 RAV4,
  • Certain 2009-2010 Corolla,
  • 2009-2010 Matrix,
  • 2005-2010 Avalon,
  • Certain 2007-2010 Camry, 
  • Certain 2010 Highlander,
  • 2007-2010 Tundra,
  • 2008-2010 Sequoia
No Lexus Division or Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and Camry hybrids, which will remain for sale.
 
Further, Camry, RAV4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected by the sticky accelerator pedal recall.
 
What is the condition that has prompted Toyota to take this action?In rare instances, there is a possibility that certain accelerator pedal mechanisms may, mechanically stick in a partially depressed position or return slowly to the idle position.  
 
What is the likelihood that my vehicle will experience this condition?The condition is rare and does not occur suddenly. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position.  
 
Are you continuing to investigate other models?Toyota is confident that all models that contain the potentially sticking pedals have been identified.  
 
Why has Toyota stopped selling the affected vehicles?  Until Toyota has finalized an appropriate remedy to address the potential for sticking accelerator pedals, a sales suspension is necessary.  
 
How long will this stop sale be in effect?New cars covered by this recall will not be delivered until a remedy is finalized and then implemented.  
 
When do you expect to have a remedy?Toyota is making every effort to remedy this situation for customers as quickly as possible.  
 
What options are you exploring for a remedy?Toyota is reviewing a number of different options, and the company hopes to announce a remedy soon.
 
What should I do if I believe my vehicle is affected by this condition, i.e. I have noticed that my accelerator pedal is hard to depress, slow to return or is unsmooth during operation. What should I do? The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.  
 
What if you experience a sticking accelerator pedal while driving?Each circumstance may vary, and drivers must use their best judgment, but Toyota recommends taking one of the following actions:
  
• If you need to stop immediately, the vehicle can be controlled by stepping on the brake pedal with both feet using firm and steady pressure. Do not pump the brake pedal as it will deplete the vacuum utilized for the power brake assist.
• Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine.
• If unable to put the vehicle in Neutral, turn the engine OFF. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.
• If the vehicle is equipped with an Engine Start/Stop button, firmly and steadily push the button for at least three seconds to turn off the engine. Do NOT tap the Engine Start/Stop button. 
• If the vehicle is equipped with a conventional key-ignition, turn the ignition key to the ACC position to turn off the engine. Do NOT remove the key from the ignition as this will lock the steering wheel.  
 
If I am an owner of one of the affected vehicles, what action do I need to take?Toyota is working quickly to prepare a correction remedy and will issue owner notifications in the future.  No action is required at this time unless you feel you are experiencing this condition.  If you are experiencing this condition, immediately contact your nearest Toyota Dealer for assistance.  
 
Toyota stated that this did not affect new/low mileage vehicles, has the situation changed?The law requires that the entire universe of new vehicles identified in the recall notice must be included in the stop sale. 
 
Why are you stopping production at your factories?Production is being stopped temporarily at five North American production facilities to assess and coordinate activities related to the recall announced on January 21. 
 
What should I do if I still have questions or concerns? If you still have questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331. 
The Toyota Customer Experience Center hours are:
Mon - Fri, 5:00 am - 6:00 pm PST
Sat, 7:00 am - 4:00 pm PST

Toyota, you need to learn from Mercedes-Benz that safety is more than skin deep. It's not about building door side impact beams into your cars (which Mercedes invented) to pass NHTSA crash tests, so you can put high star ratings on your window stickers and sell more cars.  It's about integrity in every single part of the car; take a look at your door hinges. They're flimsy and cheap. Look at the door hinges on our cars. Better yet, don't, because you'll just copy our door hinges and miss the point altogether that a safe car is an integrated whole, not a cluster of parts designed to be a rip-off of a Mercedes in the first place. 

If I sound angry, I am. Needless deaths make me grumpy. 
 
Signed, 
 
A Concerned Person

This whole thing came out two days after I received a letter from Mercedes-Benz regarding a safety recall on my car. Wait, I thought, my car has 176,000 miles on it, there's no warranty left; I don't expect Mercedes to repair my old car! The letter went on to say that they are concerned that the fuel line in the 1999-2005 ML430s, ML500s, and ML55s, could possibly, due to vibration over time, chafe on the brake line, causing loss of brake fluid, and that's not good, so they want me to bring my car in as soon as possible so they can fix it. You want to know what I felt? Cared for and safe, and a little in awe. So, this is what it means to own a Mercedes, I thought. They still care about my safety, even if my car is ancient and has a bazillion miles on it.  Every penny we spent on that car, all 62 million of them, was justified in that moment. 

Take a memo, Toyota, this is how it's done.

Monday, January 25, 2010

The Vacuum

A few days ago, I picked up The Book of Tea by Kakuzo Okakura, which is a diminutive volume eloquently written over one hundred years ago on "the Japanese tea ceremony and the art of beauty". But it is to me, a book of profound elegance which treats of relating to the natural world in a holistic fashion in order to better understand and integrate our intricate inner world, to master the art of living and to live a life of beauty.
 
It's an odd concept, living a life of beauty. Our western culture doesn't place a high value on art; we eliminate it from our educational curriculum in the schools at the first blush of budget cuts, and after coloring books, rarely speak of it. We are certainly not well-versed in it, encouraged as we are to pursue money and fortune and fame and whatever. Art can be anti-that; slow instead of fast-paced, contemplative instead of quick-to-judge, and timeless instead of of-the-moment. Yes, it might require us to slow ourselves down a bit, to think a little harder about things intangible, and true, that's the hard kind of thinking for which our schooling does not prepare us.

 

What of the open-ness this kind of thinking requires? Perhaps this is what we in our culture are truly guarding against when we don't incorporate reflection in our daily routines.  There is the possibility for vulnerability if one is open and is willing to subjugate one's ego.

But there is tremendous power in the surrender to open-ness, or non-reliance on the personality. Okakura describes Laotse's favorite metaphor; the Vacuum.
…only in vacuum lay the truly essential. The reality of a room was to be found in the vacant space enclosed by the roof and walls, not in the roof and walls themselves. The usefulness of a water pitcher dwelt not in the form of the pitcher or the material of which it is made. Vacuum is all potent because all containing. In vacuum alone motion becomes possible. One who could make of himself a vacuum into which others might freely enter would become master of all situations. The whole can always dominate the part.
I seek to be the four walls within which a person finds themselves comfortably purchasing their car.  My art seeks to create a place in which art, with the viewer's participation, can happen.



Okakura goes on to discuss how Taoists' ideas influence many other seemingly unrelated activities. 
In jiu-jitsu one seeks to draw out and exhaust the enemy's strength by non-resistance, vacuum, while conserving one's own strength for victory in the final struggle. In art the importance of the same principle is illustrated by the value of suggestion. In leaving something unsaid the beholder is given a chance to complete the idea and thus a great masterpiece irresistibly rivets your attention until you seem to become actually a part of it. A vacuum is there for you to fill up to the full measure of your aesthetic emotion.
Thus, in both my professional and my artistic life, I seek to create a vacuum.  In selling cars, the vacuum is a safe place unhindered by the needs or personality of the salesperson, in which the potential client is free to "complete the idea" of how they'd like to buy their car. The salesperson is an active facilitator, devoid of ego or personal needs.

In my art, the vacuum is a place where there's something a little un-done, a little imperfect, a little crack through which the viewer can enter and participate by completing the idea. In that moment, the viewer makes the artwork their own, and by extension, lives a life of beauty though their own willingness to be an active participant in a work of art.

Sunday, January 24, 2010

Joy



I carry a camera with me everywhere I go, except the shower. I so often see things beautiful, amazing, or amusing that being able to collect these images brings me great joy. This way I keep making art while selling cars.

Mostly I take pictures of Porsche 911s, for my book. (911s are one of my many obsessions, but that's for another post). But one of the great things about having a camera ever-present is that I sometimes am there when something unusual happens. The other day, it was really raining. If you were anywhere in California, you know what I mean. A storm parked itself over most of the state and dumped Biblical amounts of water. That quantity of anything is transforming. I awoke to steam clouding all of my bedroom windows. Remarking to myself, "Hey, there's steam on the windows", I readied and ventured off to work in the wild wind and pelting rain. I have a car, so don't think hat getting to work was an act of heroism.

It was a slowish start to the day, what with not-exactly-everyone else wanting to brave the elements to go look at cars. I had a bit of time to get caught up on a few things, and then wandering across the showroom floor, looking out the windows at the rain, I saw someone doing something amazing.

Across the street from our dealership are a couple of restaurants with apartments on top. And in one of those upstairs windows was a little person who reminded me what steam on windows is for.

Thank you, little person.



 








 


 


Friday, January 22, 2010

Yelp, redux

If you click on the link below, you will see what one very determined client can accomplish...



Yelp, redux

Mercedes-Benz one of the top 100 companies to work for...!

"MERCEDES-BENZ USA RANKS 49th ON FORTUNE'S "100 BEST COMPANIES TO WORK FOR"


01/22/10


MONTVALE, N.J. – Mercedes-Benz USA (MBUSA) announced today that it has been ranked one of the "100 Best Companies to Work For" by FORTUNE magazine in its 13th annual survey which appears in the February 8 issue of FORTUNE, available on newsstands on Monday, January 25, and now at fortune.com/bestcompanies. In its first year as an entrant, MBUSA - the only automaker on the list - ranked 49th.

FORTUNE Deputy Managing Editor Hank Gilman says, "The most important considerations for this year’s list were hiring and the ways in which companies are helping their employees weather the recession. All 100 companies on our list are currently hiring, many of them aggressively, leading to more than 96,000 open job positions expected in the next year."

"This is gratifying if you believe, as we do, that in order for a company to achieve long-term success, particularly in this economic environment, it has to have the full engagement, commitment and passion of its employees," stated Ernst Lieb, President and CEO, MBUSA. "Only then can you inspire your retail network to do the same and deliver the dream that customers associate with the Mercedes-Benz brand."

To pick the 100 Best Companies, FORTUNE partners with the Great Place to Work Institute to conduct the most extensive employee survey in corporate America. Three hundred forty-three companies participated in this year’s survey.

Two-thirds of a company's score is based on the results of the Institute's Trust Index survey, which is sent to a random sample of employees from each company.


The survey asks questions related to their attitudes about the management's credibility, job satisfaction, and camaraderie. The other third of the scoring is based on the company's responses to the Institute's Culture Audit, which includes detailed questions about pay and benefit programs and a series of open-ended questions about hiring, communication, and diversity."



-For a company with a 120 year history of doing the right thing by its' clients, shareholders and the environment, this doesn't really come as a surprise. It all boils down to one word; integrity. Mercedes "integrity culture"  has permeated into every facet of their business. I am so proud to work for this company, even in an indirect way.
If you like to put your money with companies that not only make a a superior product, but are good citizens of the world, you can do no better than Mercedes-Benz.

Tuesday, January 19, 2010

Sublime

Today's my day off, as many of you know. Tuesdays and Wednesdays. I normally would start with a walk or a bike ride, but it was raining in an epic manner, so I went on to the next task. An hour of Auto Alert training, webinar based, and some time studying our CRM software handbook. Then I made my daughter's lunch, and took her to school. Anyone who thinks I spend my off days on the couch having Vosges chocolate (Fire bar) fed to me by scantily clad eunuchs playing Greensleeves on 200-hundred-year old guitars may be disappointed.

Our days off are so busy, how do people actually enjoy their down time? Or do we have any? Is the price we pay for living in paradise that we are on the (hamster) wheel all the time?

Cancer taught me to not expect entire good days, and also brings perspective to busy "weekends". I no longer hope to have huge, blissful, stress-free chunks of time off. Instead,  I look for the sublime moment, stolen from all the hectic ones.

A cup of perfect coffee is just such a thing. And like every self-respecting sublime moment, this one came with a life lesson.

My favorite coffee, with none others even close, is Blue Bottle. They don't burn the beans, and they are fair trade and organic everything, and they make it for me like I'm the Sultan's wife.

I have to confess I approached my coffee-getting experience with a goal-oriented demeanor today. There are two lines at the Ferry Building Blue Bottle, and one always seems shorter than the other, so we got into the shorter of the two. There was only one fellow ahead of us; this shouldn't take too long, we thought. What seemed like an ice age passed, and he was still getting one coffee after another; seems he must have had a crowd to caffeine up back at the ranch. I was grumbling impatiently. Finally five beautifully prepared coffees rested on the counter in front of the man, who carefully took them away.

I greeted the barista, and ordered our drinks. He looked me squarely in the eye, and softly said, "This is going to take a while".  I got it, and calmed myself down. Anyone who treats their job with such reverence deserves my patience. We did wait an inordinately long time while he lovingly, artistically prepared our coffees. Yet, I didn't find myself impatient, because, A. I had seen the care with which he had prepared the previous customer's order and, B. He had told me ahead of time that my order would take a little longer than I might expect.

The coffee when we got it, was like a love poem to the Goddess of the Volcano. Hot and thick and melty, it was everything good and extraordinary in a brown ceramic cup. We agreed that his conscientious preparation and presentation had made the coffee more than coffee; it became the catalyst to a moment worth remarking upon and savoring. For that instant, life was sweet and unhurried, and it caused us to feel grateful for the simple gift of a cup of coffee, lovingly prepared.




I was reminded of a few inviolable customer-relations tenets today.

1. Treat each customer like they are the Sultan, or the Sultan's wife. Nothing less than the royal treatment for everyone who graces us with their presence.

2. Provide each customer with the absolute most excellent service you are capable of, to the limits of your training and talent, every time. And keep training...

3. Elevate the performance of your job to the level of art form. Your clients should feel awe at your respect for their excellence of their experience.

4. If you're going to do your job above and beyond, let your clients know it may take a little longer than they're expecting. When they know you're going to do something amazing for them, they'll wait.

That's certainly more than I would have remembered about serving my clients well had I stayed home with the eunuchs.